Xevort Technology

Communication

Zoho CPaaS solutions set up the way you work.

Transactional email, SMS, WhatsApp and voice calls from one API console, configured so codes, receipts and alerts reach users reliably.

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  • App Events
  • Sign-up Forms
  • Online Store
  • Payments
  • CRM Records
  • Scheduled Jobs
Zoho CPaaS logoZoho CPaaSCommunication
  • Transactional Emails
  • SMS & WhatsApp
  • Voice Alerts

About CPaaS

What Zoho CPaaSdoes.

The core of what Zoho CPaaS offers, based on Zoho's official product documentation. It keeps application messages apart from marketing traffic, so password resets, receipts and one-time codes arrive when users expect them.

  • ReliableInbox delivery
  • SeparateMessage streams
  • FlexibleCredit pricing
Critical messages keptapart from bulk mail

  • 01Transactional email

    Send receipts, password resets and alerts over SMTP or API, with reusable templates and cached attachments.

    • SMTP relay
    • Email API
    • Email templates
    • File Cache

  • 02SMS (beta)

    Deliver OTPs and alerts from a registered sender ID using approved templates. Currently in beta for the India data center.

    • SMS API
    • Sender ID
    • Message templates

  • 03WhatsApp (beta)

    Send utility and authentication messages from a verified WhatsApp Business number. Currently in beta.

    • WhatsApp API
    • Template management
    • Interactive buttons
    • Media attachments

  • 04Voice calls (beta)

    Trigger automated calls for codes and reminders from visually built flows. In beta for US, IN, EU and AU data centers.

    • Voice API
    • Call flow templates
    • Caller phone numbers
    • Send Test Call

  • 05Agents & segmentation

    Separate message streams by product, environment or purpose, each with its own credentials and reports.

    • Agents
    • Email segmentation
    • User level permissions

  • 06Tracking & analytics

    Follow every message through logs, opens, clicks and bounces, and receive event notifications by webhook.

    • Email logs
    • Activity tracking
    • Webhooks
    • Custom reports

  • 07Deliverability

    Protect sender reputation with verified domains, automatic suppression and optional dedicated IPs.

    • Domain verification
    • Suppression list
    • Bounce handling
    • Dedicated IP addresses

  • 08Security controls

    Restrict sending and access by IP, require two-factor login and review a log of every user action.

    • IP restrictions
    • Two-factor authentication
    • Encryption at rest
    • User activity logs

How Xevort helps

Making CPaaS work your way.

What our team can set up, customize and connect in Zoho CPaaS.

Zoho integration Zoho data migration Zoho automation

  • Setup

    Account validation, domains, DKIM and CNAME records, Agents and sender addresses prepared for sending.

  • Customize

    Email templates, merge fields and message templates built for each transactional scenario.

  • Automate

    Webhooks and Zoho Flow or Deluge logic that react to bounces, opens and delivery failures.

  • Integrate

    SMTP or API connections to your apps, Zoho CRM or Bigin, and plugins for WordPress or WooCommerce.

  • Data migration

    Domains, templates, suppression lists and webhooks moved from SendGrid or Postmark and tested.

  • Channel setup

    SMS sender IDs, WhatsApp Business numbers and voice call flows configured where your region supports them.

  • Deliverability

    Domain authentication, suppression rules and Agent separation reviewed to protect sender reputation.

  • Monitoring

    Logs, custom reports and low-credit notifications set up so issues are caught early.

Integrations

Connect Zoho CPaaSwith the tools you use.

We can connect CPaaS with other Zoho apps and the services you already use, so records move between them without anyone re-typing them.

  • Native Zoho connectionsZoho apps that share data with each other out of the box.
  • Delivered by XevortIntegrations our team has built on client projects.
  • Officially supportedConnectors Zoho provides, set up and mapped to your process.
Explore integrations
  • CRM
  • Bigin
  • Flow
  • WordPress
  • WooCommerce
  • MMagento
  • Joomla
  • Drupal
  • Craft CMS
  • Zapier
  • Microsoft Power Automate
  • Make
  • WWorkato
  • Django
  • BBubble
  • WWHMCS
  • TTabular
  • Custom API
Zoho CPaaS dashboard illustration

Why choose Zoho CPaaS

The messages users wait for,on a dedicated channel.

Zoho CPaaS gives developers dedicated APIs for each channel and one console to manage them, built on ZeptoMail's email infrastructure.

  • Four channels, one consoleEmail, SMS, WhatsApp and voice managed with the same credentials.
  • Shared team accessUser roles control who can manage Agents, domains and templates.
  • Streams by purposeAgents keep each app or environment's messages separate.
  • Full delivery pictureLogs and reports show every send, open, click and bounce.
  • Automatic protectionSuppression lists and bounce handling run without manual cleanup.
  • Locked-down sendingIP restrictions, encryption and two-factor login secure the account.
Talk to a CPaaS expert

FAQ

Zoho CPaaSquestions, answered.

Straight answers on setup, migration, integrations and timelines before you start.

Still have questions?

Tell us about your Zoho CPaaS setup and our team will get back to you.

Ask our teamsupport@xevort.com

Yes. ZeptoMail has been renamed Zoho CPaaS and now adds SMS, WhatsApp and voice to the email channel. Zoho states that existing SMTP credentials, API tokens, domains, Agents and suppression lists carry over without reconfiguration.

No. Zoho CPaaS is for transactional messages only, such as receipts, alerts and verification codes. For bulk and promotional email, Zoho points customers to Zoho Campaigns, which we can also set up.

Yes. Zoho provides migration options for domains, templates, suppression lists and webhooks from both services. We plan the switch, update your application's SMTP or API settings and test delivery before cutting over.

Per Zoho's pricing page, email is available in all regions. SMS is in beta for the India data center only, WhatsApp is in beta across regions, and voice is in beta for the US, IN, EU and AU data centers. We confirm availability for your account during planning.

Not always. SMTP relay works with most applications without code changes, and plugins exist for platforms like WordPress and WooCommerce. For API integrations, we write and test the code, then train your team on templates, logs and reports.

This depends on the systems involved, API availability, data complexity, testing requirements and business rules. These are typical Xevort project estimates, not fixed delivery commitments.

Free Zoho consultation

Ready to get more from Zoho CPaaS?

Tell us how your business works, what you want to improve, and where Zoho fits today. We'll recommend the right approach, with no obligation.

  • Reply within 1 business day
  • New or existing Zoho setups
  • Fixed-scope proposals
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